Frequently Asked Questions
How do I access the event Wi-Fi network?
Complimentary Wi-Fi is available throughout the meeting space is available throughout the Walter E. Washington Convention center.
Network Name: CC2026WDC
Password: Congress2026
Wireless internet is best used for things like email, casual internet usage, and mobile apps. Using wireless for video streaming or viewing large files may result in slower service.
Where can I find help using the mobile app?
If you need help with the app, visit the Resource Center or click on the Person icon at the bottom of your window to open your account menu, then select Contact app support..
For in-person assistance, visit the Mobile App Support Desk in the South Lobby near Registration.
Where do I pick up my badge? What do I need to pick up my badge?
Pick up your badge and registration materials in the East Salons of the Walter E. Washington Convention Center.
Attendees who registered in advance can use the self-service kiosks to streamline badge pickup.
A valid government-issued photo ID is required.
A valid conference badge is required to attend Clinical Congress. Some sessions may require a separate ticket. Check your registration confirmation for details.
What are the registration hours? Who should I contact with registration questions?
Registration is open during the following hours:
- Friday, September 25: Noon–4:00 pm
- Saturday, September 26: 6:30 am–6:00 pm
- Sunday, September 27: 6:30 am–5:00 pm
- Monday, September 28: 6:30 am–5:00 pm
- Tuesday, September 29: 6:30 am–2:00 pm
Visit the Registration Desk in the East Salons for in-person assistance.
You also can contact the registration team at clinconreg@facs.org or 312-202-5244.
How can I get my CME/CE credits or Certificate of Completion?
Go to the Clinical Congress Meeting Platform to claim your CME/CE Credits or your Certification of Completion. You will need to log in with your confirmation number and last name.
The Clinical Congress Meeting Platform and CME/CE credit claiming will be available until February 22, 2027.
Will the sessions be made available on-demand? Can I access the session presentations?
A select number of sessions are available for on-demand viewing following the event. Visit the Clinical Congress Meeting Platform to see which sessions are available on demand. You will need to login with your confirmation number and last name to view.
Visit the meeting platform to view any support documents, abstracts, and on-demand videos available. A select number of sessions are available for on-demand viewing following the event.
The Clinical Congress Meeting Platform and CME/CE credit claiming will be available until February 22, 2027.
Where can I find hotel information? Where can I get help with my hotel reservation?
Hotel booking information is available on the ACS Clinical Congress Housing page.
Hotel Support
Visit the onPeak Attendee Housing Desk in the East Salon next to the Clinical Congress Registration Desk.
Housing Desk hours:
- Sunday, September 27: 8:00 am–5:00 pm
- Monday, September 28: 8:00 am–5:00 pm
- Tuesday, September 29: 8:00 am–2:00 pm
Where is the Speaker Ready Room? What are the Speaker Ready Room hours?
The Speaker Ready Room is located in Room 204AB of the Walter E. Washington Convention Center.
- Friday, September 25: 1:00–5:00 pm
- Saturday, September 26: 7:00 am–4:00 pm
- Sunday, September 27: 7:00 am–5:00 pm
- Monday, September 28: 6:30 am–6:00 pm
- Tuesday, September 29: 6:30 am–2:30 pm
When should I submit my presentation?
Provide your PowerPoint presentation at least 8 hours before your session. This allows time for the slides to be included in the virtual platform.
What are the transportation options available? Is shuttle service available?
Shuttles
Complimentary shuttle service is available between select hotels and the convention center.
A Clinical Congress badge is required to board. Go to Meeting Resources > Shuttles to view the Live Tracker for routes and current shuttle information. Download the shuttle flyer for a complete list of routes.
Parking
If you plan to drive to the convention center, there are parking options nearby. View our Transportation page for nearby parking options.
What is the dress code?
Business attire is recommended for conference sessions and events.
Wear comfortable clothing appropriate for a professional setting. Consider bringing layers because room temperatures may vary.
Are there food options available at the convention center?
Yes, there are food kiosks and cafes throughout the convention center.
Starbucks
- September 26: 7:00 am–5:00 pm
- September 27: 7:00 am–5:00 pm
- September 28: 7:00 am–5:00 pm
- September 29: 7:00 am–5:00 pm
La Colombe
- September 26: 7:00 am–6:00 pm
- September 27: 7:00 am–5:00 pm
- September 28: 7:00 am–5:00 pm
- September 29: 7:00 am–3:00 pm
Bar Coffee
- September 26: 7:00 am–5:00 pm
- September 27: 7:00 am–5:00 pm
- September 28: 7:00 am–5:00 pm
- September 29: 7:00 am–3:00 pm
Uptown (Outside Hall D)
Ben’s Chili Bowl
- September 27: 8:00 am–6:00 pm
- September 28: 8:00 am–6:00 pm
- September 29: 8:00 am–2:00 pm
Grab & Go
- September 26: 7:00 am–4:00 pm
- September 27: 8:00 am–6:00 pm
- September 28: 8:00 am–6:00 pm
- September 29: 8:00 am–3:00 pm
TLC
- September 27: 10:00 am–4:00 pm
- September 28: 10:00 am–4:00 pm
- September 29: 10:00 am–2:00 pm
Taverna
- September 27: 10:00 am–2:00 pm
- September 28: 10:00 am–2:00 pm
- September 29: 10:00 am–2:00 pm
John Dough
- September 27: 10:00 am–2:00 pm
- September 28: 10:00 am–2:00 pm
- September 29: 10:00 am–2:00 pm
Hall D – Exhibit Hall
Caribbean Cove
- September 27: 10:00 am–4:00 pm
- September 28: 10:00 am–4:00 pm
- September 29: 10:00 am–2:00 pm
Taste of Asia
- September 27: 10:00 am–4:00 pm
- September 28: 10:00 am–4:00 pm
- September 29: 10:00 am–2:00 pm
Crepes
- September 27: 10:00 am–4:00 pm
- September 28: 10:00 am–4:00 pm
- September 29: 10:00 am–2:00 pm
Is there a business center?
Yes. The Business Center is located on Level 1 of the Walter E. Washington Convention Center.
Available services include:
- Copying
- Computer rental
- Faxing
- Limited shipping through FedEx, UPS, and DHL for small packages
Phone: 202-451-2698
Email: usa2953@fedex.com
Is coat and luggage storage available?
Yes. Coat and luggage storage is located in the West Salon across from ACS registration at convention center and available during the following hours:
- Saturday, September 26: 7:00 am–9:15 pm
- Sunday, September 27: 6:30 am–6:30 pm
- Monday, September 28: 7:00 am–6:30 pm
- Tuesday, September 29: 7:00 am–5:00 pm
Is there a nursing room?
Mamava Pods are available outside Rooms 103 and 140 on the street level.
To access a pod:
- Download the Mamava mobile app.
- Select your location.
- Use the access code provided in the app.
Access instructions also are posted on the pods.
The pods do not include refrigerators, and the convention center does not provide refrigeration for breast milk.
Is there a prayer or meditation room?
Yes. An interfaith prayer and meditation room is located in Room 157 of the Walter E. Washington Convention Center.
What should I do in an emergency? Where can I find first aid?
Within the Walter E. Washington Convention Center, call:
- 202-249-3333 from a mobile phone
- 3333 from a convention center house phone
First Aid
First aid is available during conference hours and is staffed by licensed medical professionals. Stations include automated external defibrillators and equipment for responding to medical emergencies.
First aid is located in Hall D except on Saturday, when it is located in Hall A.
Hours:
- Wednesday: 8:00 am–4:00 pm
- Thursday: 8:00 am–4:00 pm
- Friday: 8:00 am–4:00 pm
- Saturday: 6:30 am–10:00 pm in Hall A
- Sunday: 6:30 am–6:00 pm
- Monday: 7:00 am–6:30 pm
- Tuesday: 7:00 am–5:30 pm
Where should I go for a lost item?
Lost items are taken to the ACS Convention & Meetings Offices at the event venues and secured overnight until claimed.
At the Walter E. Washington Convention Center, the Convention & Meetings Office is located in Room 203AB. It is staffed during the same hours as convention center registration.
Where can I find information about visiting Washington, DC?
Visit the Destination DC Clinical Congress site for destination and planning information.
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